Shipping policy
SHIPPING POLICY — Aix Jewelries
Thank you for shopping with Aix Jewelries. We are committed to delivering your order safely and promptly.
Processing Time All orders are processed within 2–5 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Rates & Delivery We offer the following shipping options within the United States:
- Standard Shipping (5–8 business days): rates calculated at checkout
- Expedited Shipping (2–3 business days): rates calculated at checkout
- Overnight Shipping (1 business day): rates calculated at checkout
Free Shipping We offer free standard shipping on all orders over $150.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Signature Required For security purposes, orders over $500 may require an adult signature upon delivery.
International Shipping At this time, we ship within the United States only. International shipping may be available — please contact us at sales@aixinvestmentsgroups.net for inquiries.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us within 48 hours of the expected delivery date at sales@aixinvestmentsgroups.net or call (845) 675-3974.